Running a business means thinking about the customer every step of the way. We’ve said it before and we’ll likely say it again and again another million or so times: Great customer service is the most important thing you can offer your customers as a optical retail store owner.
In this series, we want to provide our readers with tips and strategies big name retailers use so that they may utilize these tactics in their own optical retail stores. Our focus today is: Sephora
Multitasking has become the new norm, and even if a customer makes it into your optical retail space, you’ve probably realized by now that you have to fight for their attention.
If you’re having a customer retention issue you’re not alone – U.S. businesses lose nearly $137 billion per year due to avoidable consumer switching.